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According to a study funded by the Institute of Internal Auditors, the skills that successful auditors need most are largely "soft" skills. Relationship building, communication, teamwork, diversity, and integrity are, the study showed, "not" optional.

What are Interpersonal Skills, and why are they important for Leaders?

Given this surprising finding, "People-Centric Skills" comes not a moment too soon. Danny M.

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Goldberg and Manny Rosenfeld do more than just explain the interpersonal skills that are so crucial in business settings. Through the compelling tale of Matt Sanders, Chief Audit Executive of the fictional MultiCrown Corporation, the authors demonstrate the need for clear, open communication. You'll be swept along in the learning process as communications expert Dalton Zimmer guides MultiCrown's audit team to stronger relationships and better business results.

What's so unique about this book?

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It understands that auditors, compliance professionals, and many other business professionals are never formally trained in communications or interpersonal skills. The authors are sensitive to the daily concerns, goals, and anxieties of MultiCrown's audit team and, by extension, to the real-life issues faced by each and every reader.

2015 Internal Auditing Conference

In a realistic and practical manner, "People-Centric Skills" breaks down often-confounding interpersonal situations into concrete terms, demystifying everything from team dynamics to dealing with difficult people and long-term relationship building. With narrative-based guides like this one, there's always a danger that the take-home points will get lost in the exposition.

In "People-Centric Skills," the authors have done an admirable job of avoiding this all-too-common pitfall by highlighting the key skills, practices, and procedures at the end of each chapter.

After living through the relatable scenarios in this book, you'll understand exactly "why" and "how" to implement best-practice communication strategies in meetings, conferences, and day-to-day operations. In short, this excellent resource provides the key ingredients in the recipe for professional success. The authors cleverly use the background of a fictional Internal Audit department and an executive trainer to create scenarios demonstrating communications dynamics among the audit team and lessons learned for improving personal interactions.

The book is particularly useful for professionals responsible for coaching and supervising others, as well as Audit Departments in the process of building high performance teams. This book is not only unique, but ground-breaking. The intriguing characters and suspense appeals to the senses.

The authors' brave depiction of everyday experiences is entertaining and educational.

Main content

This book will help readers understand and improve their People-Centric skills and expose you to technical audit-based knowledge, such as risk assessments, audit reporting, and follow up. They reference areas of communication skills that are a requirement of all auditors. With communication and leadership skills a priority of every audit group, this book provides a very quick read with tips for improving the skills within the audit group.

Add to cart. Goldberg , Hardcover. Be the first to write a review About this product. People-Centric Skills: Interpersonal and Communication Skillsfor Auditors and Business Professionals is a comprehensiveguide to the "soft skills" that make technical professionals moreeffective. People-Centric Skills aim to improve all aspectsof personal interactions, relationship development, andcommunication.

These skills are as essential to success as aretechnical capabilities.


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This is the story of a leading internalaudit department taking that next step to becoming a world-classaudit organization in a fictional company. The foundation of thatnext step is developing their People-Centric Skills. The bookdemonstrates the impact that interpersonal and communication skills- whether good or bad - have on an auditor'seffectiveness, job, and career. Readers will be able to empathizewith the characters, and relate to the real-life situations inwhich they find themselves.

Each chapter features a summary of keyPeople-Centric points and guidelines that will help readers applywhat they've learned to their own projects and departments. In a study sponsored by the Institute of Internal Auditors "IIA" , the seven key attribute areas identified to be asuccessful auditor include relationship building, partnering,communications, teamwork, diversity, continuous learning andintegrity. Unfortunately, most professionals never obtain theseskills as part of their college degrees, certifications and otherongoing training.

They are left to their own devices when it comesto developing these talents. The book follows an easy-to-readfictional narrative to highlight areas for improvement, and usescommon scenarios to illustrate how to apply the lessons. They opendoors, establish effective relationships, improve effectiveness,and can turn a "no" into a "yes. For an auditor to be truly effective, greatpeople skills are one of the most important tools in the box.

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People Skills For Auditors-Sonia Luna Interviews Manny Rosenfeld Compliance Expert podcast

People-Centric Skills: Interpersonal and Communication Skillsfor Auditors and Business Professionals is astraightforward guide to getting along, getting what you want in aconstructive manner, and becoming a world-class professional. Additional Product Features Dewey Edition. Show More Show Less. New New.